SOUTHPAC STRENGTH SHIPPING POLICY

Effective Date: 1 October 2025

At Southpac Strength Pty Ltd (“Southpac Strength,” “we,” “us,” or “our”), we aim to make your shopping experience simple, transparent, and efficient. Whether you’re ordering gear for the gym or apparel for everyday wear, we’ll get your order to you as quickly and safely as possible.

1. Processing Orders

All orders are processed Monday to Friday, excluding public holidays.
Please allow 1–3 business days for your order to be packed and dispatched. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking details.
Please note that once an order has been dispatched, we are unable to make changes or redirect it.

2. Delivery Methods & Timeframes

We offer multiple delivery options to suit your needs. Delivery timeframes are estimates and may vary depending on location, carrier delays, or unforeseen circumstances. For any pre-ordered items, please allow up to 28 days.

a. Pick Up (1–3 Business Days)

You can select the Pick Up option at checkout.
We’ll contact you once your order is ready for collection from Southpac Strength.
Please bring your order confirmation, tax invoice, or valid ID when collecting your order.

b. Australia Post (1–5 Business Days)

We use Australia Post for most standard and express deliveries within Australia.
Shipping costs are calculated at checkout based on Australia Post rates, and we only charge the minimum necessary to deliver your order.
Tracking details will be provided once your order has been dispatched.

c. Courier Delivery (1–5 Business Days)

Where applicable, we may use a courier service for certain deliveries, based on best rates and delivery timeframes.
Tracking details will be sent to you by email once your parcel has been shipped.

3. Shipping Charges

Shipping costs are calculated automatically at checkout based on your order weight, dimensions, and delivery location.
We endeavour to offer competitive and fair shipping rates and may, at our discretion, choose the most efficient shipping method to ensure timely delivery.

4. Delivery Areas

We currently deliver Australia-wide and to New Zealand.
If you are outside these regions and wish to place an order, please contact us directly at ops@southpacstrength.com.au to discuss available options.

5. Delivery Timeframes

Estimated delivery timeframes:

Metro Areas: 1–3 business days from dispatch
Regional Areas: 3–7 business days from dispatch
New Zealand: 7–14 business days (depending on customs processing)

Please note: delivery times are estimates only. Weather conditions, carrier delays, or public holidays may impact your delivery timeframe. We will always strive to keep you informed of any significant delays.

6. Lost or Delayed Parcels

Once your parcel has been handed to the carrier, delivery is outside our direct control.
If your parcel appears delayed or missing, please first check your tracking information.
If you require further assistance, contact our team at ops@southpacstrength.com.au, and we will do our best to assist in locating your order.

7. International Duties and Taxes

For orders shipped outside Australia, import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Please check with your local customs office for further information before placing your order.

8. Contact Us

For any shipping or order-related enquiries, please reach out to our team at:
📧 ops@southpacstrength.com.au
🏢 Southpac Strength Pty Ltd – Goodna, Queensland, Australia