SOUTHPAC STRENGTH SHIPPING POLICY

Effective Date: 1 October 2025

At Southpac Strength Pty Ltd (“Southpac Strength,” “we,” “us,” or “our”), we aim to make your shopping experience simple, transparent, and efficient. Whether you’re ordering gear for the gym or apparel for everyday wear, we’ll get your order to you as quickly and safely as possible.

1. Processing Orders

All orders are processed Monday to Friday, excluding public holidays.
Please allow 1–3 business days for your order to be packed and dispatched. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking details.
Please note that once an order has been dispatched, we are unable to make changes or redirect it.

2. Delivery Methods & Timeframes

We offer multiple delivery options to suit your needs. Delivery timeframes are estimates and may vary depending on location, carrier delays, or unforeseen circumstances. For any pre-ordered items, please allow up to 28 days.

a. Pick Up (1–5 Business Days)

You can select the Pick Up option at checkout.
We’ll contact you once your order is ready for collection from Southpac Strength.
Please bring your order confirmation, tax invoice, or valid ID when collecting your order. Shipping times are based on items held in stock on site. Please allow an additional 3-5 business days for stock coming from our suppliers. Pre-Orders times will be advised on our website.

b. Australia Post (2–5 Business Days)

We use Australia Post for most standard and express deliveries within Australia.
Shipping costs are calculated at checkout based on Australia Post rates, and we only charge the minimum necessary to deliver your order.
Tracking details will be provided once your order has been dispatched. Shipping times are based on items held in stock on site. Please allow an additional 3-5 business days for stock coming from our suppliers. Pre-Orders times will be advised on our website.

c. Courier Delivery (1-3 Business Days)

Where applicable, we may use a courier service for certain deliveries, based on best rates and delivery timeframes.
Tracking details will be sent to you by email once your parcel has been shipped. Shipping times are based on items held in stock on site. Please allow an additional 3-5 business days for stock coming from our suppliers. Pre-Orders times will be advised on our website.

3. Shipping Charges

Shipping costs are calculated automatically at checkout based on your order weight, dimensions, and delivery location.
We endeavour to offer competitive and fair shipping rates and may, at our discretion, choose the most efficient shipping method to ensure timely delivery.

4. Delivery Areas

We currently deliver Australia-wide and to New Zealand.
If you are outside these regions and wish to place an order, please contact us directly at ops@southpacstrength.com.au to discuss available options.

5. Delivery Timeframes

Estimated delivery timeframes:

Metro Areas: 1–3 business days from dispatch
Regional Areas: 3–7 business days from dispatch
New Zealand: 7–14 business days (depending on customs processing)

Please note: delivery times are estimates only. Weather conditions, carrier delays, or public holidays may impact your delivery timeframe. We will always strive to keep you informed of any significant delays.

6. Lost or Delayed Parcels

Once your parcel has been handed to the carrier, delivery is outside our direct control.
If your parcel appears delayed or missing, please first check your tracking information.
If you require further assistance, contact our team at ops@southpacstrength.com.au, and we will do our best to assist in locating your order.

7. International Duties and Taxes

For orders shipped outside Australia, import duties, taxes, and customs fees may apply. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Please check with your local customs office for further information before placing your order.

8. Contact Us

For any shipping or order-related enquiries, please reach out to our team at:
📧 ops@southpacstrength.com.au
🏢 Southpac Strength Pty Ltd – Goodna, Queensland, Australia

SOUTHPAC STRENGTH REFUND POLICY

Effective Date: 1 October 2025

At Southpac Strength Pty Ltd (“Southpac Strength,” “we,” “us,” or “our”), we want you to be completely satisfied with your purchase. We understand that there may be times when you need to return a product, and we aim to make the process simple and fair while complying with Australian Consumer Law.

1. Faults, Exchanges & Warranty Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 7 days of receipt for an exchange, credit note, or refund, provided the item meets the following conditions:

The product is unused, unwashed, and in its original condition and packaging.
The product is not damaged, soiled, or altered in any way.
Proof of purchase (tax invoice or receipt) is provided.

Returns outside of the 7-day period may be accepted at our discretion and will be refunded as a credit note.

2. When a Refund or Exchange is Required

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product you purchased from us:

Has a fault or defect that you could not have known about at the time of purchase;
Does not function as described or as a reasonable customer would expect;
Does not match the description, image, or sample shown to you at the time of purchase.

Where appropriate, we may offer to repair or replace the item first. If the product cannot be repaired or replaced, we will provide a refund or store credit.

Refunds will be processed using the original payment method shown on your invoice.

3. When a Refund or Exchange is Not Required

We are not obligated to offer a refund or exchange if:

You change your mind about the purchase;
You ordered the wrong size, colour, or style;
The goods were damaged after delivery due to misuse or neglect;
You cannot provide proof of purchase (receipt, invoice, or bank statement).

If you do not have proof of purchase, we may offer a credit note at our discretion, based on the current sale price of the returned item.

4. Product Warranty

All physical goods purchased from Southpac Strength come with a 180-day limited warranty against defects in materials or workmanship under normal use and maintenance.

During this warranty period, if a product is found to be defective, Southpac Strength will, at its discretion:

Replace or upgrade the item free of charge; or
Provide a credit note if a replacement is not possible.

This warranty does not cover normal wear and tear, accidental damage, or misuse.

To make a warranty claim, please contact us at ops@southpacstrength.com.au with your order number, proof of purchase, and clear photos or details of the fault.

5. Returns Process

To initiate a return, please:

Email ops@southpacstrength.com.au with your order number and reason for return.
Wait for confirmation and return instructions before sending your item.
Package your item securely to prevent damage in transit.

Return shipping costs are the responsibility of the customer unless the product is confirmed to be faulty or incorrect due to our error.

6. Contact Information

If you have any questions or concerns about returns, refunds, or warranties, please contact us at:

📧 ops@southpacstrength.com.au
🏢 Southpac Strength Pty Ltd – Goodna, Queensland, Australia
📞 0412 903 827

7. Further Consumer Rights

Nothing in this policy affects your rights under the Australian Consumer Law (ACL).
For more information, you can contact:

Office of Fair Trading Queensland – 1300 65 80 30
Or visit www.qld.gov.au/fairtrading