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SOUTHPAC STRENGTH REFUND POLICY

Effective Date: 1 October 2025

At Southpac Strength Pty Ltd (“Southpac Strength,” “we,” “us,” or “our”), we want you to be completely satisfied with your purchase. We understand that there may be times when you need to return a product, and we aim to make the process simple and fair while complying with Australian Consumer Law.

1. Faults, Exchanges & Warranty Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it within 7 days of receipt for an exchange, credit note, or refund, provided the item meets the following conditions:

  • The product is unused, unwashed, and in its original condition and packaging.

  • The product is not damaged, soiled, or altered in any way.

  • Proof of purchase (tax invoice or receipt) is provided.

Returns outside of the 7-day period may be accepted at our discretion and will be refunded as a credit note.

2. When a Refund or Exchange is Required

Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product you purchased from us:

  • Has a fault or defect that you could not have known about at the time of purchase;

  • Does not function as described or as a reasonable customer would expect;

  • Does not match the description, image, or sample shown to you at the time of purchase.

Where appropriate, we may offer to repair or replace the item first. If the product cannot be repaired or replaced, we will provide a refund or store credit.

Refunds will be processed using the original payment method shown on your invoice.

3. When a Refund or Exchange is Not Required

We are not obligated to offer a refund or exchange if:

  • You change your mind about the purchase;

  • You ordered the wrong size, colour, or style;

  • The goods were damaged after delivery due to misuse or neglect;

  • You cannot provide proof of purchase (receipt, invoice, or bank statement).

If you do not have proof of purchase, we may offer a credit note at our discretion, based on the current sale price of the returned item.

4. Product Warranty

All physical goods purchased from Southpac Strength come with a 180-day limited warranty against defects in materials or workmanship under normal use and maintenance.

During this warranty period, if a product is found to be defective, Southpac Strength will, at its discretion:

  • Replace or upgrade the item free of charge; or

  • Provide a credit note if a replacement is not possible.

This warranty does not cover normal wear and tear, accidental damage, or misuse.

To make a warranty claim, please contact us at ops@southpacstrength.com.au with your order number, proof of purchase, and clear photos or details of the fault.

5. Returns Process

To initiate a return, please:

  1. Email ops@southpacstrength.com.au with your order number and reason for return.

  2. Wait for confirmation and return instructions before sending your item.

  3. Package your item securely to prevent damage in transit.

Return shipping costs are the responsibility of the customer unless the product is confirmed to be faulty or incorrect due to our error.

6. Contact Information

If you have any questions or concerns about returns, refunds, or warranties, please contact us at:

📧 ops@southpacstrength.com.au
🏢 Southpac Strength Pty Ltd – Goodna, Queensland, Australia
📞 0412 903 827

7. Further Consumer Rights

Nothing in this policy affects your rights under the Australian Consumer Law (ACL).
For more information, you can contact:

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