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SOUTHPAC STRENGTH PRIVACY POLICY

Effective Date: 1 October 2025

Southpac Strength Pty Ltd (ACN 676 591 156) (“Southpac Strength”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with us, including through our website, memberships, services, facilities, programs, and events.

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1. PERSONAL INFORMATION WE COLLECT

We may collect personal information that is reasonably necessary for us to operate our business and provide our services, including but not limited to:

  • Full name

  • Date of birth

  • Residential address

  • Email address

  • Phone number

  • Emergency contact details

  • Membership details

  • Payment and billing information (processed via third-party providers)

  • Profile photographs for identification and security purposes

  • CCTV footage within our premises (excluding bathrooms)

  • Health and medical information relevant to participation in physical activity

  • Information relating to minors, where a parent or guardian is the contracting party

Health information is considered sensitive information under the Privacy Act and is only collected with consent and solely for health, safety, and risk management purposes.

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2. COLLECTION OF INFORMATION FROM MINORS

We provide services to minors. Where a Member is under 18 years of age:

  • A parent or legal guardian must enter into the Membership Agreement on the minor’s behalf.

  • The parent or guardian provides consent for the collection and use of the minor’s personal information.

  • We only collect information reasonably required for participation, safety, and administration.

We take additional care when handling personal information relating to children.

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3. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you:

  • Apply for a membership or service

  • Complete forms on our website

  • Sign waivers or agreements

  • Make payments or purchases

  • Attend our facilities or events

  • Communicate with us via email, phone, SMS, or social media

  • Are captured on CCTV within our premises

We may also collect limited technical information automatically through website cookies and analytics tools.

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4. HOW WE USE PERSONAL INFORMATION

We use personal information for purposes including:

  • Managing memberships and accounts

  • Providing fitness, training, and recovery services

  • Ensuring health, safety, and risk management

  • Processing payments and billing

  • Communicating regarding memberships, bookings, and services

  • Sending service-related updates and notices

  • Sending promotional communications (with consent)

  • Improving our services and facilities

  • Complying with legal and regulatory obligations

Where we send marketing or promotional communications, we do so in accordance with the Spam Act 2003 (Cth). You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

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5. PHOTOGRAPHY, VIDEO, AND MARKETING MATERIAL

From time to time, we may take photographs, videos, or audio recordings of Members for promotional, marketing, or training purposes.

By entering into a Membership Agreement, you consent to the use of such content across our website, social media, and other marketing platforms unless you notify us otherwise in writing.

We will not use images of minors for promotional purposes without appropriate parental consent.

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6. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary, including:

  • Payment processors (e.g., Ezidebit, Stripe or similar)

  • Website and technology providers (e.g., Wix)

  • Email, SMS, and app service providers

  • Professional advisers (legal, accounting, insurance)

  • Regulatory bodies or law enforcement where required by law

We do not sell or rent personal information to third parties.

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7. OVERSEAS DISCLOSURE

Some third-party service providers we use (including Wix and certain payment platforms) may store or process data outside Australia.

By using our services, you acknowledge and consent to your personal information being stored or processed overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas service providers handle personal information in a manner consistent with the Australian Privacy Principles.

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8. SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure systems

  • Restricted staff access

  • Password-protected software

  • Appropriate data handling procedures

CCTV footage is used for safety, security, and incident investigation purposes and is retained for a limited period unless required for investigation or legal proceedings.

However, no system can be guaranteed as completely secure.

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9. ACCESSING AND CORRECTING YOUR INFORMATION

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

We will respond to reasonable requests within a reasonable timeframe, subject to legal requirements.

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10. COOKIES AND WEBSITE DATA

Our website may use cookies and similar technologies to:

  • Enable website functionality

  • Analyse traffic and usage patterns

  • Improve user experience

Cookies may collect non-identifying information such as browser type, pages visited, and session data.

You can manage cookie settings through your browser.

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11. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal and regulatory obligations

  • Manage risk, insurance, and business record requirements

When personal information is no longer required, it will be securely deleted or de-identified.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

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13. PRIVACY COMPLAINTS

If you have a concern or complaint about how your personal information has been handled, please contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

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14. CONTACT US

📧 ops@southpacstrength.com.au
🏢 Southpac Strength Pty Ltd
📍 Goodna, Queensland, Australia

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